Travel & Tourism
We offer a wide range of dynamic courses that cater to your unique educational and career goals.

Air Ticketing and Travel Operations
Embark on an exciting journey in Air Ticketing and Travel Operations at American Skill University. Our program is tailored to instill a deep understanding of the aviation and travel industry. Students learn airline ticketing, reservation systems, and comprehensive travel operations. Explore international travel regulations, customer service, and tourism management. Through a blend of theoretical knowledge and practical experience, students acquire the skills essential for a successful career in the travel sector. The course aims to produce proficient professionals equipped to handle the complexities of the dynamic travel and aviation domain. Join us to ignite your career and soar in the world of travel and aviation operations.
Diploma in Air Ticketing and Travel Operations - Benefits
A Diploma in Air Ticketing and Travel Operations is a program that prepares students for a career in the travel and tourism industry, specifically in the area of air ticketing and travel operations. The program typically covers topics such as:
- Airfare calculation and ticketing
- Passenger service
- Travel agency operations
- Travel booking and reservations
- Travel documentation
- Travel insurance
- Travel marketing and sales
In addition to the core curriculum, students in a Diploma in Air Ticketing and Travel Operations program may also learn about:
- Geography
- History
- Culture
- Business communication
- Customer service
- Problem-solving
Benefits of a Diploma in Air Ticketing and Travel Operations
There are many benefits to pursuing a Diploma in Air Ticketing and Travel Operations, including:
- Increased earning potential: Travel and tourism professionals typically earn a good salary.
- Career advancement: A Diploma in Air Ticketing and Travel Operations can help students advance their careers in the travel and tourism industry. For example, students may be able to move into management positions or become travel consultants.
- Enhanced skills and knowledge: A Diploma in Air Ticketing and Travel Operations can provide students with the skills and knowledge they need to be successful in the travel and tourism industry. Students will learn about airfare calculation and ticketing,passenger service, travel agency operations, travel booking and reservations, travel documentation,travel insurance, travel marketing and sales.
- Job security: The job outlook for travel and tourism professionals is expected to grow faster than average over the next decade. This is due to a number of factors, including the increasing number of people traveling and the growing global tourism industry.
Demand for Travel and Tourism Professionals
The demand for travel and tourism professionals is growing rapidly. This is due to a number of factors, including:
- The increasing number of people traveling: The number of people traveling is expected to increase by more than 50% over the next 20 years.This will lead to a greater demand for travel and tourism professionals.
- The growing popularity of budget travel: Budget travel is becoming increasingly popular, as it offers more affordable travel options. Budget travel agencies typically employ fewer travel and tourism professionals per customer than traditional travel agencies.However, the overall demand for travel and tourism professionals is still growing, as more people are choosing to travel on a budget.
- The expanding global tourism industry: The global tourism industry is expanding rapidly, as new destinations are being developed and existing destinations are expanding their offerings. This is creating new opportunities for travel and tourism professionals.
A Diploma in Air Ticketing and Travel Operations is a great option for students who are interested in a career in the travel and tourism industry, specifically in the area of air ticketing and travel operations. The program provides students with the skills and knowledge they need to be successful in this field.
Global universities offering this course:
- Om Sterling Global University
- Excelencia Tourism Management Institute
- Australian College of Travel and Tourism
- The Tourism Management Institute of Singapore
- American Skill University
- Tourism Australia
- New Zealand Tourism Research Institute
Diploma in Air Ticketing and Travel Operations - Syllabus
Module 1: Introduction to Air Ticketing and Travel Operations
Sub-modules:
The different types of airlines and their operating models
The airline reservation system
Airfare construction
Travel documents
Reference Books:
Air Ticketing and Travel Operations - by Alan Clarke
Passenger Transport - by David Gill and Nigel Black
Airline Reservation Systems - by IATA
Journals:
Travel Journal
Tourism Management Journal
Journal of Air Transport Management
Related Websites:
International Air Transport Association (IATA)
Airlines for America (A4A)
Global Business Travel Association (GBTA)
Useful YouTube Links:
How to Book a Flight on a Budget
How to Read an Airline Ticket
How to Get a Travel Visa
TED Talks:
The Future of Air Travel by Tony Fernandes
The Travel Industry is Changing. Here's How by Brett Snyder
The Power of Tourism by Taleb Rifai
Audio Books:
The Travel Diaries by Lonely Planet
The World's Greatest Travel Experiences by National Geographic
The Art of Travel by Alain de Botton
Module 2: Advanced Air Ticketing and Travel Operations
Sub-modules:
Specialty airfare products
Group travel management
Tour operations
Reference Books:
Specialty Airfare Products - by IATA
Group Travel Management - by Travel Industry Association of America (TIAA)
Tour Operations - by World Tourism Organization (UNWTO)
Journals:
Journal of Tourism and Hospitality Research
Journal of Travel Research
Tourism Economics
Related Websites:
Association of Travel Agents (ASTA)
American Society of Travel Agents (ASTA)
Tour Operators Association of America (TOAA)
Useful YouTube Links:
How to Book a Business Class Ticket
How to Plan a Group Trip
How to Start a Tour Operator Company
TED Talks:
The Travel Industry: A New Era of Growth by David Scowsill
The Future of Group Travel by Megan Ehardt
The Power of Tourism to Change the World by Taleb Rifai
Audio Books:
The Business of Travel by Roger Dow
The Group Travel Planner by Barbara Elfman
The Tour Operator's Handbook by David Scowsill
Module 3: Travel and Tourism Marketing
Sub-modules:
The principles of travel and tourism marketing
Marketing strategies for travel and tourism products and services
Marketing channels to reach target audiences
Reference Books:
Tourism Marketing - by John Swarbrooke
Travel Marketing - by Chris Ryan
Travel and Tourism Marketing - by Christopher Baker
Journals:
Tourism Management Journal
Journal of Travel Research
Tourism Economics
Related Websites:
World Tourism Organization (UNWTO)
Travel Industry Association of America (TIAA)
Global Business Travel Association (GBTA)
Useful YouTube Links:
How to Market a Travel Business Online
How to Create a Travel Marketing Plan
How to Use Social Media for Travel Marketing
TED Talks:
The Future of Travel Marketing by Chris Ryan
The Power of Storytelling in Travel Marketing by Brian Solis
The Importance of Data-Driven Travel Marketing by Amy Wine
Audio Books:
The Business of Travel by Roger Dow
The Travel Marketing Handbook by Chris Ryan
The Art of Travel Marketing by Chris Anderson
Module 4: Travel and Tourism Geography
Sub-modules:
The basic concepts of travel and tourism geography
The major travel and tourism destinations around the world
The factors that influence travel and tourism demand
Reference Books:
Tourism Geography - by David Weaver
Geography of Travel and Tourism - by Stephen Wearing
The Tourist Experience, by John Urry
Journals:
Tourism Management Journal
Journal of Travel Research
Tourism Economics
Related Websites:
World Tourism Organization (UNWTO)
Travel Industry Association of America (TIAA)
Global Business Travel Association (GBTA)
Useful YouTube Links:
Introduction to Travel and Tourism Geography
The Major Travel and Tourism Destinations in the World
The Factors That Influence Travel and Tourism Demand
TED Talks:
The Future of Travel and Tourism Geography by David Weaver
The Power of Tourism to Promote Peace and Understanding by Taleb Rifai
The Importance of Sustainable Tourism by
Aviation Fundamentals
Immerse yourself in the intricacies of aviation with our Aviation Fundamentals course at American Skill University. This comprehensive program serves as an introductory guide to the aviation industry, offering insights into the principles, regulations, and operations within this dynamic field. Students explore aviation history, aircraft fundamentals, safety protocols, and industry standards. Through engaging coursework and hands-on experiences, learners gain a foundational understanding of the multifaceted aviation sector. Our program aims to prepare aspiring professionals for various career opportunities within aviation, setting the stage for a successful journey in this high-flying industry. Join us to begin your voyage into the world of aviation fundamentals.


Diploma in Aviation Fundamentals - Benefits
A Diploma in Aviation Fundamentals is a program that prepares students for a career in the aviation industry. The program typically covers topics such as:
- Introduction to aviation
- Aircraft types and systems
- Aviation safety and security
- Aviation regulations
- Aviation meteorology
- Air traffic control
- Airport operations
- Airline management
In addition to the core curriculum, students in a Diploma in Aviation Fundamentals program may also learn about:
- Aviation history
- Aviation law
- Aviation communication
- Aviation leadership
- Aviation customer service
Benefits of a Diploma in Aviation Fundamentals
There are many benefits to pursuing a Diploma in Aviation Fundamentals, including:
- Increased earning potential: Aviation professionals typically earn a good salary. The median annual wage for air traffic controllers was $130,460 in May 2021.
- Career advancement: A Diploma in Aviation Fundamentals can help students advance their careers in the aviation industry. For example, students may be able to move into management positions or become aviation instructors.
- Enhanced skills and knowledge: A Diploma in Aviation Fundamentals can provide students with the skills and knowledge they need to be successful in the aviation industry. Students will learn about introduction to aviation,aircraft types and systems, aviation safety and security, aviation regulations, aviation meteorology, air traffic control, airport operations, and airline management.
- Job security: The job outlook for aviation professionals is expected to grow faster than average over the next decade. This is due to a number of factors, including the increasing number of people traveling by air and the growing global aviation industry.
Demand for Aviation Professionals
The demand for aviation professionals is growing rapidly. This is due to a number of factors, including:
- The increasing number of people traveling by air: The number of people traveling by air is expected to increase by more than 50% over the next 20 years. This will lead to a greater demand for aviation professionals.
- The growing complexity of aircraft and aviation systems: Aircraft and aviation systems are becoming increasingly complex. This requires aviation professionals to have a deep understanding of these systems in order to operate them safely and efficiently.
- The increasing focus on aviation safety: The aviation industry is increasingly focused on safety. This is due to a number of factors, including the increasing number of passengers and the increasing cost of accidents.
A Diploma in Aviation Fundamentals is a great option for students who are interested in a career in the aviation industry. The program provides students with the skills and knowledge they need to be successful in this field.
Global universities offering this course:
- Embry-Riddle Aeronautical University
- University of Waterloo
- University of North Dakota
- Florida Institute of Technology
- Loughborough University
- Newcastle College University Centre
- Concordia University
Diploma in Aviation Fundamentals - Syllabus
Semester 1
Module 1: Introduction to Aviation
Sub-modules:
History of aviation
Basic principles of flight
Types of aircraft
Aircraft systems and components
Reference Books:
Aviation Fundamentals - by James E. Winchester
An Introduction to Aviation - by David Learmount
The Science of Flight - by N.D. Vaughan
Journals:
Journal of Aircraft
Aerospace America
Flight International
Related Websites:
International Civil Aviation Organization (ICAO)
Federal Aviation Administration (FAA)
National Aeronautics and Space Administration (NASA)
Useful YouTube Links:
How an Airplane Flies
Types of Aircraft
Aircraft Systems and Components
TED Talks:
The Future of Aviation by Alan Joyce
The Power of Flight to Change the World by Bill Gates
The Importance of Sustainable Aviation by Jane Fraser
Audio Books:
The Wright Brothers by David McCullough
The Jet Age by Bill Bryson
The Airplane: A History of Technology by John Learmont
Module 2: Aerodynamics
Sub-modules:
The four forces of flight
Aircraft design
Aircraft performance
Reference Books:
Aerodynamics for Naval Aviators - by Naval Air Systems Command
Introduction to Flight - by John D. Anderson Jr.
Aerodynamics for Beginners - by Bert Rutan
Journals:
Journal of Aircraft
Aerospace America
AIAA Journal
Related Websites:
National Aeronautics and Space Administration (NASA)
Smithsonian National Air and Space Museum
American Institute of Aeronautics and Astronautics (AIAA)
Useful YouTube Links:
The Four Forces of Flight
Aircraft Design
Aircraft Performance
TED Talks:
The Future of Aerodynamics by Mark Drela
The Power of Aerodynamics to Improve Fuel Efficiency by Amy Johnson
The Importance of Aerodynamics for Safety by John Travolta
Audio Books:
The Hidden Science of Flight by Richard Dawkins
Supersonic: The Story of the Concorde by Douglas Barrie
Skunk Works: A Personal Memoir of My Years at Lockheed by Ben R. Rich
Module 3: Aviation Safety
Sub-modules:
Aviation safety principles and practices
Accident prevention and investigation
Human factors in aviation safety
Reference Books:
Aviation Safety - by James E. Winchester
Aviation Safety: Principles and Practices - by David Learmount
Human Factors in Aviation Safety - by Stephen K. Dekker
Journals:
Journal of Aviation Safety
AeroSafety World
Flight Safety Foundation
Related Websites:
International Civil Aviation Organization (ICAO)
Federal Aviation Administration (FAA)
National Transportation Safety Board (NTSB)
Useful YouTube Links:
Aviation Safety Principles and Practices
Accident Prevention and Investigation
Human Factors in Aviation Safety
TED Talks:
The Future of Aviation Safety by Tony Tyler
The Power of Safety to Protect Passengers and Crew by Christine Negroni
The Importance of Safety for the Future of Aviation by Kathy Savitt
Audio Books:
Checklist Manifesto: How to Get Things Right by Atul Gawande
Outliers: The Story of Success by Malcolm Gladwell
The Black Box: Inside the Search for Safety by Matthew Syed
Semester 2
Module 4: Aviation Operations
Sub-modules:
Air traffic control
Airline operations
Airport operations
Reference Books:
Aviation Operations - by James E. Winchester
Airline Operations and Management - by Martha E. Grablin
Airport Operations Management - by Asad Mahmood
Journals:
Journal of Air Transport Management
Aviation Week and Space Technology
Air Traffic Control Quarterly
Related Websites:
International Air Transport Association (IATA)
Airports Council International (ACI)
Federal Aviation Administration (FAA)
Useful YouTube Links:
Air Traffic Control
Airline Operations
Airport Operations
TED Talks:
The Future of Aviation Operations by David Calhoun
The Power of Operations to Improve Efficiency and Reliability by Christine

Aviation Safety and Fundamentals
Embark on a journey towards comprehensive aviation safety and fundamental knowledge with our specialized course at American Skill University. This program delves into essential safety measures, regulations, and core fundamentals within the aviation industry. Students explore critical safety protocols, emergency procedures, and industry standards to foster a robust understanding of aviation safety. From aircraft operations to risk management, the curriculum combines theoretical knowledge with practical insights, preparing students for a career in ensuring safety and compliance within the aviation sector. Join us and pave the way for a safe and informed career in aviation safety and fundamentals.
Diploma in Aviation Safety And Fundamentals - Benefits
A Diploma in Aviation Safety Fundamentals is a program that prepares students for a career in aviation safety. The program typically covers topics such as:
- Aviation safety culture
- Aviation safety management systems
- Human factors in aviation
- Aviation risk management
- Aviation safety regulations
- Aviation accident investigation
- Aviation safety reporting
In addition to the core curriculum, students in a Diploma in Aviation Safety Fundamentals program may also learn about:
- Aviation law
- Aviation quality assurance
- Aviation security
- Aviation emergency management
- Aviation communication
- Aviation leadership
Benefits of a Diploma in Aviation Safety Fundamentals
There are many benefits to pursuing a Diploma in Aviation Safety Fundamentals, including:
- Increased earning potential: Aviation safety professionals typically earn a good salary. The median annual wage for aviation safety inspectors was $113,020 in May 2021.
- Career advancement: A Diploma in Aviation Safety Fundamentals can help students advance their careers in the aviation industry. For example, students may be able to move into management positions or become aviation safety consultants.
- Enhanced skills and knowledge: A Diploma in Aviation Safety Fundamentals can provide students with the skills and knowledge they need to be successful in the aviation safety industry. Students will learn about aviation safety culture, aviation safety management systems, human factors in aviation, aviation risk management,aviation safety regulations, aviation accident investigation, and aviation safety reporting.
- Job security: The job outlook for aviation safety professionals is expected to grow much faster than average over the next decade. This is due to a number of factors, including the increasing number of people traveling by air and the growing global aviation industry.
Demand for Aviation Safety Professionals
The demand for aviation safety professionals is growing rapidly. This is due to a number of factors, including:
- The increasing number of people traveling by air: The number of people traveling by air is expected to increase by more than 50% over the next 20 years. This will lead to a greater demand for aviation safety professionals.
- The growing complexity of aircraft and aviation systems: Aircraft and aviation systems are becoming increasingly complex. This requires aviation safety professionals to have a deep understanding of these systems in order to identify and mitigate risks.
- The increasing focus on aviation safety: The aviation industry is increasingly focused on safety. This is due to a number of factors, including the increasing number of passengers and the increasing cost of accidents.
A Diploma in Aviation Safety Fundamentals is a great option for students who are interested in a career in aviation safety. The program provides students with the skills and knowledge they need to be successful in this field.
Global universities offering this course:
- Embry-Riddle Aeronautical University
- University of North Dakota
- American Skill University
- Florida Institute of Technology
- Loughborough University
- Newcastle College University Centre
- Concordia University
Diploma in Aviation Safety and Fundamentals - Syllabus
Semester 1
Module 1: Introduction to Aviation Safety
Sub-modules:
History of aviation safety
Aviation safety principles and practices
Accident prevention and investigation
Human factors in aviation safety
Reference Books:
Aviation Safety - by James E. Winchester
Aviation Safety: Principles and Practices - by David Learmount
Human Factors in Aviation Safety - by Stephen K. Dekker
Journals:
Journal of Aviation Safety
AeroSafety World
Flight Safety Foundation
Related Websites:
International Civil Aviation Organization (ICAO)
Federal Aviation Administration (FAA)
National Transportation Safety Board (NTSB)
Useful YouTube Links:
Aviation Safety Principles and Practices
Accident Prevention and Investigation
Human Factors in Aviation Safety
TED Talks:
The Future of Aviation Safety by Tony Tyler
The Power of Safety to Protect Passengers and Crew by Christine Negroni
The Importance of Safety for the Future of Aviation by Kathy Savitt
Audio Books:
Checklist Manifesto: How to Get Things Right by Atul Gawande
Outliers: The Story of Success by Malcolm Gladwell
The Black Box: Inside the Search for Safety by Matthew Syed
Module 2: Aerodynamics
Sub-modules:
The four forces of flight
Aircraft design
Aircraft performance
Reference Books:
Aerodynamics for Naval Aviators - by Naval Air Systems Command
Introduction to Flight - by John D. Anderson Jr.
Aerodynamics for Beginners - by Bert Rutan
Journals:
Journal of Aircraft
Aerospace America
AIAA Journal
Related Websites:
National Aeronautics and Space Administration (NASA)
Smithsonian National Air and Space Museum
American Institute of Aeronautics and Astronautics (AIAA)
Useful YouTube Links:
The Four Forces of Flight
Aircraft Design
Aircraft Performance
TED Talks:
The Future of Aerodynamics by Mark Drela
The Power of Aerodynamics to Improve Fuel Efficiency by Amy Johnson
The Importance of Aerodynamics for Safety by John Travolta
Audio Books:
The Hidden Science of Flight by Richard Dawkins
Supersonic: The Story of the Concorde by Douglas Barrie
Skunk Works: A Personal Memoir of My Years at Lockheed by Ben R. Rich
Semester 2
Module 3: Aviation Fundamentals
Sub-modules:
History of aviation
Basic principles of flight
Types of aircraft
Aircraft systems and components
Reference Books:
Aviation Fundamentals - by James E. Winchester
An Introduction to Aviation - by David Learmount
The Science of Flight - by N.D. Vaughan
Journals:
Journal of Aircraft
Aerospace America
Flight International
Related Websites:
International Civil Aviation Organization (ICAO)
Federal Aviation Administration (FAA)
National Aeronautics and Space Administration (NASA)
Useful YouTube Links:
How an Airplane Flies
Types of Aircraft
Aircraft Systems and Components
TED Talks:
The Future of Aviation by Alan Joyce
The Power of Flight to Change the World by Bill Gates
The Importance of Sustainable Aviation by Jane Fraser
Audio Books:
The Wright Brothers by David McCullough
The Jet Age by Bill Bryson
The Airplane: A History of Technology by John Learmont
Module 4: Aviation Operations
Sub-modules:
Air traffic control
Airline operations
Airport operations
Reference Books:
Aviation Operations - by James E. Winchester
Airline Operations and Management - by Martha E. Grablin
Airport Operations Management - by Asad Mahmood
Journals:
Journal of Air Transport Management
Aviation Week and Space Technology
Air Traffic Control Quarterly
Related Websites:
International Air Transport Association (IATA)
Airports Council International (ACI)
Federal Aviation Administration (FAA)
Useful YouTube Links:
Air Traffic Control
Airline Operations
Airport Operations
TED Talks:
The Future of Aviation Operations by David Calhoun
The Power of Operations to Improve Efficiency and Reliability by Christine Negroni
The Importance of Operations for the Future of Aviation by Kathy Savitt
Advanced Airport Operations
Step into the world of aviation excellence with our Advanced Airport Operations course at American Skill University. This specialized program offers an in-depth understanding of airport management, ground operations, and logistical processes. Students explore airport administration, security protocols, and passenger management, learning the intricacies of airport systems and operations. With a blend of theoretical concepts and practical exposure, learners acquire the skills required to manage complex airport environments. From terminal operations to safety protocols, this course is designed to prepare individuals for diverse roles in the aviation industry. Join us and embark on a journey to master the intricacies of advanced airport operations.

Diploma in Advanced Airport Operations - Benefits
A Diploma in Advanced Airport Operations is a program that prepares students for a career in the aviation industry, specifically in the field of airport operations. The program typically covers topics such as:
- Airport safety and security
- Airport operations management
- Airport airside and landside operations
- Airport customer service
- Airport emergency procedures
- Airport revenue management
- Airport marketing and sales
- Airport financial management
- Airport strategic planning
In addition to the core curriculum, students in a Diploma in Advanced Airport Operations program may also learn about:
- Airport engineering
- Airport planning and development
- Airport environmental management
- Airport information systems
- Airport quality control
- Airport human resources management
Benefits of a Diploma in Advanced Airport Operations
There are many benefits to pursuing a Diploma in Advanced Airport Operations, including:
- Increased earning potential: Airport operations professionals typically earn a good salary. The median annual wage for air traffic controllers was $130,460 in May 2021.
- Career advancement: A Diploma in Advanced Airport Operations can help students advance their careers in the aviation industry. For example, students may be able to move into management positions or become airport directors.
- Enhanced skills and knowledge: A Diploma in Advanced Airport Operations can provide students with the skills and knowledge they need to be successful in the airport operations industry. Students will learn about airport safety and security, airport operations management, airport airside and landside operations, airport customer service, airport emergency procedures, airport revenue management, airport marketing and sales, airport financial management,and airport strategic planning.
- Job security: The job outlook for airport operations professionals is expected to grow faster than average over the next decade. This is due to a number of factors, including the increasing number of people traveling by air and the growing global aviation industry.
Demand for Airport Operations Professionals
The demand for airport operations professionals is growing rapidly. This is due to a number of factors, including:
- The increasing number of people traveling by air: The number of people traveling by air is expected to increase by more than 50% over the next 20 years. This will lead to a greater demand for airport operations professionals.
- The growing popularity of budget airlines: Budget airlines are becoming increasingly popular, as they offer more affordable travel options. Budget airlines typically employ fewer airport operations professionals per flight than traditional airlines. However, the overall demand for airport operations professionals is still growing, as more people are choosing to fly with budget airlines.
- The expanding global aviation industry: The global aviation industry is expanding rapidly, as new airlines are being established and existing airlines are expanding their operations. This is creating new opportunities for airport operations professionals.
A Diploma in Advanced Airport Operations is a great option for students who are interested in a career in the aviation industry, specifically in the field of airport operations. The program provides students with the skills and knowledge they need to be successful in this field.
Global universities offering this course:
- Cranfield University
- Embry-Riddle Aeronautical University
- Florida Institute of Technology
- American Skill University
- Loughborough University
- Newcastle College University Centre
- Concordia University
- Swinburne University of Technology
Diploma in Advanced Airport Operations - Syllabus
Semester 1
Module 1: Airport Operations Management
Sub-modules:
Airport organization and structure
Airport planning and development
Airport operations and services
Airport financial management
Airport safety and security
Reference Books:
Airport Operations Management - by Asad Mahmood
Airport Management: A Global Perspective - by Gary R. Gale
Airport Planning and Design - by Richard de Neufville
Journals:
Journal of Air Transport Management
Airport Management Journal
Air Traffic Control Quarterly
Related Websites:
Airports Council International (ACI)
International Civil Aviation Organization (ICAO)
Federal Aviation Administration (FAA)
Useful YouTube Links:
Airport Operations Management
Airport Planning and Development
Airport Operations and Services
TED Talks:
The Future of Airport Operations by David Calhoun
The Power of Operations to Improve Efficiency and Reliability by Christine Negroni
The Importance of Operations for the Future of Aviation by Kathy Savitt
Audio Books:
The Airport: A History of Modern Transportation by Paul Fussel
The Airport CEO: Managing a Complex Global Operation by Thomas J. Ruthrauff
Module 2: Airport Safety and Security
Sub-modules:
Airport safety principles and practices
Airport security principles and practices
Airport emergency management
Reference Books:
Airport Safety and Security: A Comprehensive Guide - by Stephen K. Dekker
Airport Security: Principles and Practices - by James E. Winchester
Airport Emergency Management: A Practical Guide - by David G. McComb
Journals:
Journal of Aviation Safety
AeroSafety World
Flight Safety Foundation
Related Websites:
International Civil Aviation Organization (ICAO)
Transportation Security Administration (TSA)
Federal Aviation Administration (FAA)
Useful YouTube Links:
Airport Safety Principles and Practices
Airport Security Principles and Practices
Airport Emergency Management
TED Talks:
The Future of Airport Safety and Security by Tony Tyler
The Power of Safety and Security to Protect Passengers and Crew by Christine Negroni
The Importance of Safety and Security for the Future of Aviation by Kathy Savitt
Semester 2
Module 3: Airport Planning and Development
Sub-modules:
Airport capacity planning
Airport landside planning
Airport airside planning
Airport environmental impact assessment
Reference Books:
Airport Planning and Design - by Richard de Neufville
Airport Landside Planning and Design - by Norman J. Ashford
Airport Airside Planning and Design - by Roger R. Stough
Journals:
Journal of Air Transport Management
Airport Management Journal
Transportation Research Part A: Policy and Practice
Related Websites:
Airports Council International (ACI)
International Civil Aviation Organization (ICAO)
Federal Aviation Administration (FAA)
Useful YouTube Links:
Airport Capacity Planning
Airport Landside Planning
Airport Airside Planning
TED Talks:
The Future of Airport Planning and Development by David Calhoun
The Power of Planning and Development to Improve Airport Efficiency and Capacity by Christine Negroni
The Importance of Planning and Development for the Future of Aviation by Kathy Savitt
Module 4: Airport Operations and Services
Sub-modules:
Passenger handling
Baggage handling
Aircraft handling
Cargo handling
Reference Books:
Airport Operations and Services - by Asad Mahmood
Airport Passenger Handling - by John C. Falcocchio
Airport Baggage Handling - by David A. Garrettson
Airport Aircraft Handling - by James E. Winchester
Airport Cargo Handling - by David W. Bennett
Journals:
Journal of Air Transport Management
Airport Management Journal
Transportation Research Part A: Policy and Practice
Related Websites:
Airports Council International (ACI)
International Civil Aviation Organization (ICAO)
Federal Aviation Administration (FAA)
Useful YouTube Links:
Passenger Handling
Baggage Handling
Aircraft Handling
Cargo Handling
TED Talks:
The Future of Airport Operations and Services by David Calhoun
The Power of Operations and Services to Improve the Customer Experience by Christine Negroni
The Importance of Operations and Services for the Future of Aviation by Kathy Savitt


Aircraft Maintenance
American Skill University’s Diploma in Aircraft Maintenance is your gateway to an exhilarating career in aviation. Our program combines comprehensive theoretical knowledge with practical hands-on experience, ensuring you graduate with the skills needed to maintain and inspect aircraft to the highest standards of safety and efficiency. Taught by industry experts, our curriculum is up-to-date with the latest aerospace standards, providing you with a competitive edge in the job market. By enrolling in our program, you’re not just earning a diploma; you’re setting your course for a dynamic career in the aerospace industry, where opportunities and high-paying positions abound. Join us today and let your career take off.
Diploma in Aircraft Maintenance - Benefits
A Diploma in Aircraft Maintenance and Management (DMM) is a program that prepares students for a career in the aviation industry. The program typically covers topics such as:
- Aircraft maintenance principles and practices: Students learn about the different types of aircraft and how to maintain them. This includes topics such as aircraft structures, systems,and components.
- Aircraft maintenance management:Students learn how to manage aircraft maintenance operations, including scheduling, budgeting, and quality control.
- Aircraft regulations and compliance:Students learn about the various aircraft regulations and how to comply with them. This includes topics such as airworthiness standards and safety regulations.
In addition to the core curriculum, students in a DMM program may also learn about:
- Aircraft inspection and troubleshooting: Students learn how to inspect and troubleshoot aircraft problems.
- Aircraft repair and overhaul: Students learn how to repair and overhaul aircraft components.
- Aircraft maintenance documentation:Students learn how to document aircraft maintenance work.
Benefits of a Diploma in Aircraft Maintenance and Management
There are many benefits to pursuing a DMM, including:
- Increased earning potential: Aircraft maintenance technicians and managers typically earn a good salary.
- Career advancement: A DMM can help students advance their careers in the aviation industry. For example, students may be able to move into management positions or become aircraft inspectors.
- Enhanced skills and knowledge: A DMM can provide students with the skills and knowledge they need to be successful in the aircraft maintenance industry. Students will learn about aircraft maintenance principles and practices, aircraft maintenance management, and aircraft regulations and compliance.
- Job security: The job outlook for aircraft maintenance technicians and managers is expected to grow faster than average over the next decade.This is due to a number of factors,including the increasing number of aircraft in service and the aging aircraft fleet.
Demand for Aircraft Maintenance Technicians and Managers
The demand for aircraft maintenance technicians and managers is growing rapidly. This is due to a number of factors, including:
- The increasing number of aircraft in service: The number of aircraft in service is expected to grow by more than 50% over the next 20 years. This will lead to a greater demand for aircraft maintenance technicians and managers.
- The aging aircraft fleet: Many of the world's aircraft are aging, and they require more maintenance. This is creating new opportunities for aircraft maintenance technicians and managers.
- The expanding global aviation industry: The global aviation industry is expanding rapidly, as new airlines are being established and existing airlines are expanding their operations. This is creating new opportunities for aircraft maintenance technicians and managers.
A Diploma in Aircraft Maintenance and Management is a great option for students who are interested in a career in the aviation industry. The program provides students with the skills and knowledge they need to be successful in this field.
Global universities offering this course:
- Management & Science University (MSU) (Malaysia)
- Kent State University (USA)
- American Skill University ( USA)
- University of Queensland (Australia)
- Northwestern Polytechnic University(NPU) (Canada)
- Embry-Riddle Aeronautical University(ERAU) (USA)
- Aviation Australia (Australia)
Diploma in Aircraft Maintenance - Syllabus
Semester 1
Module 1: Introduction to Aircraft Maintenance
Sub-modules:
The aircraft maintenance industry
Aircraft maintenance regulations
Aircraft maintenance organizations
Aircraft maintenance tasks and procedures
Reference Books:
Aircraft Maintenance Management - by David Allerton
Aircraft Maintenance and Repair - by Michael Kroes
Aircraft Maintenance Technician Handbook - by Federal Aviation Administration (FAA)
Journals:
Journal of Aircraft Maintenance and Engineering
Aircraft Engineering and Aerospace Technology
Aerospace Science and Technology
Related Websites:
International Air Transport Association (IATA)
Airlines for America (A4A)
Federal Aviation Administration (FAA)
Useful YouTube Links:
Introduction to Aircraft Maintenance
Aircraft Maintenance Regulations
Aircraft Maintenance Organizations
Aircraft Maintenance Tasks and Procedures
TED Talks:
The Future of Aircraft Maintenance by Tony Fernandes
The Power of Aircraft Maintenance to Improve Safety and Reliability by Christine Negroni
The Importance of Aircraft Maintenance for the Future of Aviation by Kathy Savitt
Audio Books:
The Jet Engine: A History of Air Travel by Stephen Johnson
The Making of the Pilot by Mark Vanhoenacker
The Plane Truth: How Airplanes Work by Ben R. Rich
Module 2: Aircraft Maintenance Planning and Scheduling
Sub-modules:
Aircraft maintenance programs
Aircraft maintenance tasks scheduling
Aircraft maintenance resources management
Reference Books:
Aircraft Maintenance Planning and Scheduling - by David Allerton
Aircraft Maintenance Management - by Michael Kroes
Aircraft Maintenance Technician Handbook - by Federal Aviation Administration (FAA)
Journals:
Journal of Aircraft Maintenance and Engineering
Aircraft Engineering and Aerospace Technology
Aerospace Science and Technology
Related Websites:
International Air Transport Association (IATA)
Airlines for America (A4A)
Federal Aviation Administration (FAA)
Useful YouTube Links:
Aircraft Maintenance Planning and Scheduling
Aircraft Maintenance Tasks Scheduling
Aircraft Maintenance Resources Management
TED Talks:
The Future of Aircraft Maintenance Planning and Scheduling by David Calhoun
The Power of Planning and Scheduling to Improve Aircraft Maintenance Efficiency and Reliability by Christine Negroni
The Importance of Planning and Scheduling for the Future of Aviation by Kathy Savitt
Semester 2
Module 3: Aircraft Maintenance Quality Assurance
Sub-modules:
Aircraft maintenance quality control
Aircraft maintenance non-destructive testing
Aircraft maintenance records management
Reference Books:
Aircraft Maintenance Quality Assurance - by David Allerton
Aircraft Maintenance Management - by Michael Kroes
Aircraft Maintenance Technician Handbook - by Federal Aviation Administration (FAA)
Journals:
Journal of Aircraft Maintenance and Engineering
Aircraft Engineering and Aerospace Technology
Aerospace Science and Technology
Related Websites:
International Air Transport Association (IATA)
Airlines for America (A4A)
Federal Aviation Administration (FAA)
Useful YouTube Links:
Aircraft Maintenance Quality Control
Aircraft Maintenance Non-Destructive Testing
Aircraft Maintenance Records Management
TED Talks:
The Future of Aircraft Maintenance Quality Assurance by Tony Fernandes
The Power of Quality Assurance to Improve Aircraft Maintenance Safety and Reliability by Christine Negroni
The Importance of Quality Assurance for the Future of Aviation by Kathy Savitt
Module 4: Aircraft Maintenance Cost Control
Sub-modules:
Aircraft maintenance budgeting
Aircraft maintenance cost estimation
Aircraft maintenance cost reduction strategies
Reference Books:
Aircraft Maintenance Cost Control - by David Allerton
Aircraft Maintenance Management - by Michael Kroes
Aircraft Maintenance Technician Handbook - by Federal Aviation Administration (FAA)
Journals:
Journal of Aircraft Maintenance and Engineering
Aircraft Engineering and Aerospace Technology
Aerospace Science and Technology
Related Websites:
International Air Transport Association (IATA)
Airlines for America (A4A)
Federal Aviation Administration (FAA)
Useful YouTube Links:
Aircraft Maintenance Budgeting
Aircraft Maintenance Cost Estimation
Aircraft Maintenance Cost Reduction Strategies
TED Talks:
The Future of Aircraft Maintenance Cost Control by David Calhoun
The Power of Cost Control to Improve Aircraft Maintenance Efficiency and Profitability by Christine Negroni
The Importance of Cost Control for the Future of Aviation by Kathy Savitt
Aviation Hospitality
American Skill University’s Diploma in Aviation Hospitality is your passport to an exciting career in aviation services. Our program offers a comprehensive education in the specialized field of aviation hospitality, equipping you with the skills and knowledge needed to excel in this dynamic industry. You’ll learn from industry experts, gain hands-on experience, and develop a deep understanding of in-flight service protocols and passenger safety, ensuring you’re well-prepared for the demands of the industry. With a commitment to staying up-to-date with industry standards and offering networking opportunities, our program not only opens doors to a fulfilling career but also sets you on a path to success. Join us today to embark on a journey where you play a vital role in creating exceptional guest experiences in the world of aviation.

Diploma in Aviation Hospitality - Benefits
A Diploma in Aviation Hospitality is a program that prepares students for a career in the hospitality industry within the aviation sector. The program typically covers topics such as:
- Aviation safety and security
- Passenger service and care
- Emergency procedures
- Food and beverage service
- Aircraft familiarization
- Aviation hospitality principles and practices
- Aviation customer service
- Aviation catering and beverage management
- Aviation front office operations
- Aviation sales and marketing
- Aviation revenue management
In addition to the core curriculum, students in a Diploma in Aviation Hospitality program may also learn about:
- Language skills
- Grooming and etiquette
- Customer service
- Sales and marketing
- Crisis management
Benefits of a Diploma in Aviation Hospitality
There are many benefits to pursuing a Diploma in Aviation Hospitality, including:
- Increased earning potential: Aviation hospitality professionals typically earn a good salary. The median annual wage for flight attendants was $62,930 in May 2021.
- Career advancement: A Diploma in Aviation Hospitality can help students advance their careers in the aviation industry. For example, students may be able to move into management positions or become flight instructors.
- Enhanced skills and knowledge: A Diploma in Aviation Hospitality can provide students with the skills and knowledge they need to be successful in the aviation hospitality industry.Students will learn about aviation safety and security, passenger service and care, emergency procedures, food and beverage service, aircraft familiarization, aviation hospitality principles and practices, aviation customer service, aviation catering and beverage management, aviation front office operations, and aviation sales and marketing.
- Opportunity to travel the world:Aviation hospitality professionals have the opportunity to travel all over the world. This can be a great way to learn about different cultures and meet new people.
- Stable job outlook: The job outlook for aviation hospitality professionals is expected to grow faster than average over the next decade. This is due to a number of factors, including the increasing number of people traveling by air and the growing global aviation industry.
Global universities offering this course:
- Northern Alberta Institute of Technology (Canada)
- Universiti Sains Malaysia (USM) (Malaysia)
- American Skill University ( USA)
- Singapore Institute of Technology(SIT) (Singapore)
- Murdoch University (Australia)
- University of Tasmania (Australia)
- James Cook University (Australia)
Demand for Aviation Hospitality Professionals
The demand for aviation hospitality professionals is growing rapidly. This is due to a number of factors, including:
- The increasing number of people traveling by air: The number of people traveling by air is expected to increase by more than 50% over the next 20 years. This will lead to a greater demand for aviation hospitality professionals.
- The growing popularity of budget airlines: Budget airlines are becoming increasingly popular, as they offer more affordable travel options. Budget airlines typically employ fewer aviation hospitality professionals per flight than traditional airlines. However, the overall demand for aviation hospitality professionals is still growing, as more people are choosing to fly with budget airlines.
- The expanding global aviation industry: The global aviation industry is expanding rapidly, as new airlines are being established and existing airlines are expanding their operations. This is creating new opportunities for aviation hospitality professionals.
A Diploma in Aviation Hospitality is a great option for students who are interested in a career in the hospitality industry within the aviation sector. The program provides students with the skills and knowledge they need to be successful in this field.
Global universities offering this course:
- Swiss Hotel Management School,Switzerland
- Blue Mountains International Hotel Management School, Australia
- Les Roches Global Hospitality Education, Switzerland
- American Skill University- USA
- Glion Institute of Higher Education,Switzerland
- EHL Swiss School of Tourism and Hospitality, Switzerland
- Vatel Hotel & Tourism Business School,Switzerland
- EU Business School, Spain
Diploma in Aviation Hospitality - Syllabus
Semester 1
Module 1: Introduction to Aviation Hospitality
Sub-modules:
The aviation hospitality industry
Aviation hospitality products and services
Aviation hospitality customer service standards
Aviation hospitality safety and security
Reference Books:
Aviation Hospitality Management - by David Allerton
The Aviation Customer: A Global Perspective - by Michael Kroes
The Aviation Safety Handbook - by Federal Aviation Administration (FAA)
Journals:
Journal of Air Transport Management
Airport Management Journal
Tourism Management Journal
Related Websites:
International Air Transport Association (IATA)
Airlines for America (A4A)
Global Business Travel Association (GBTA)
Useful YouTube Links:
Introduction to Aviation Hospitality
Aviation Hospitality Products and Services
Aviation Hospitality Customer Service Standards
Aviation Hospitality Safety and Security
TED Talks:
The Future of Aviation Hospitality by Tony Fernandes
The Power of Aviation Hospitality to Improve the Passenger Experience by Christine Negroni
The Importance of Aviation Hospitality for the Future of Aviation by Kathy Savitt
Audio Books:
The Jet Age: A History of Air Travel by Stephen Johnson
The Making of the Pilot by Mark Vanhoenacker
The Plane Truth: How Airplanes Work by Ben R. Rich
Module 2: Aviation Hospitality Management
Sub-modules:
Aviation hospitality organization and structure
Aviation hospitality planning and development
Aviation hospitality operations and services
Aviation hospitality financial management
Reference Books:
Aviation Hospitality Management - by David Allerton
Airport Management - by Gary R. Gale
Airport Operations and Services - by Asad Mahmood
Journals:
Journal of Air Transport Management
Airport Management Journal
Tourism Management Journal
Related Websites:
International Air Transport Association (IATA)
Airports Council International (ACI)
Federal Aviation Administration (FAA)
Useful YouTube Links:
Aviation Hospitality Management
Aviation Hospitality Planning and Development
Aviation Hospitality Operations and Services
Aviation Hospitality Financial Management
TED Talks:
The Future of Aviation Hospitality Management by David Calhoun
The Power of Management to Improve Aviation Hospitality Efficiency and Profitability by Christine Negroni
The Importance of Management for the Future of Aviation Hospitality by Kathy Savitt
Semester 2
Module 3: Aviation Hospitality Customer Service
Sub-modules:
Aviation hospitality customer service principles and practices
Aviation hospitality customer service standards
Aviation hospitality customer service recovery
Aviation hospitality customer service training
Reference Books:
Customer Service in the Aviation Industry - by David Allerton
The Aviation Customer: A Global Perspective - by Michael Kroes
The Customer Service Handbook - by Paul R. Falcone
Journals:
Journal of Air Transport Management
Airport Management Journal
Tourism Management Journal
Related Websites:
International Air Transport Association (IATA)
Airlines for America (A4A)
Global Business Travel Association (GBTA)
Useful YouTube Links:
Aviation Hospitality Customer Service Principles and Practices
Aviation Hospitality Customer Service Standards
Aviation Hospitality Customer Service Recovery
Aviation Hospitality Customer Service Training
TED Talks:
The Future of Aviation Hospitality Customer Service by Tony Fernandes
The Power of Customer Service to Improve the Passenger Experience by Christine Negroni
The Importance of Customer Service for the Future of Aviation Hospitality by Kathy Savitt
Module 4: Aviation Hospitality Operations and
Services
Sub-modules:
Aviation hospitality food and beverage services
Aviation hospitality in-flight services
Aviation hospitality ground services
Aviation hospitality security services
Reference Books:
Aviation Hospitality Operations and Services - by David Allerton
Airport Operations and Services - by Asad Mahmood
The Aviation Safety Handbook - by Federal Aviation Administration (FAA)
Journals:
Journal of Air Transport Management
Airport Management Journal
Tourism Management Journal
Related Websites:
International Air Transport Association (IATA)
Airports Council International (ACI)
Federal Aviation Administration (FAA)
Useful YouTube Links:
Aviation Hospitality Food and Beverage Services
Aviation Hospitality In-Flight Services
Aviation Hospitality Ground Services
Aviation Hospitality Security Services
TED Talks:
The Future of Aviation Hospitality Operations and Services by David Calhoun
The Power of Operations and Services to Improve the Passenger Experience by Christine Negroni
The Importance of Operations and Services for the Future of Aviation Hospitality by Kathy Savitt


Air Hostess & Cabin Crew
American Skill University proudly presents the Diploma in Air Hostess & Cabin Crew, a gateway to a glamorous and high-flying career in the aviation industry. This comprehensive program is designed to equip you with the skills and knowledge required to excel as a professional Air Hostess or Cabin Crew member. With a focus on safety, passenger service, and in-flight operations, our expert instructors, boasting years of hands-on experience in the field, will nurture your abilities and ensure you’re well-prepared to meet the diverse demands of this dynamic profession. Join us to embark on a journey where your passion for travel, impeccable service, and a world of opportunities converge, promising a rewarding and exciting career among the clouds.
Diploma in Air Hostess & Cabin Crew - Benefits
A Diploma in Air Hostess and Cabin Crew Training (DHACCT) is a program that prepares students for a career as an air hostess or cabin crew member on a commercial airline. The program typically covers topics such as:
- Aviation safety and security: Students learn about the various safety and security procedures that are in place on commercial aircraft. This includes topics such as aircraft evacuation, fire safety, and emergency response.
- Passenger service and care: Students learn how to provide excellent customer service to passengers, both in the air and on the ground. This includes topics such as greeting passengers, serving meals and beverages, and handling customer complaints.
- Emergency procedures: Students learn how to handle emergency situations on aircraft, such as medical emergencies,hijackings, and decompression.
- First aid: Students learn basic first aid skills, such as how to perform CPR and the Heimlich maneuver.
- Food and beverage service: Students learn how to prepare and serve meals and beverages to passengers on aircraft.
- Aircraft familiarization: Students learn about the different types of commercial aircraft and how to operate the various equipment on board.
In addition to the core curriculum, students in a DHACCT program may also learn about:
- Language skills: Many airlines require their cabin crew members to be fluent in two or more languages. Students in a DHACCT program may have the opportunity to learn a new language or improve their existing language skills.
- Grooming and etiquette: Airlines have strict grooming and etiquette standards for their cabin crew members. Students in a DHACCT program will learn how to dress and groom themselves professionally and how to interact with passengers in a courteous and polite manner.
- Customer service: Students in a DHACCT program will learn the basics of customer service, including how to handle difficult customers and resolve customer complaints.
- Sales and marketing: Some airlines may require their cabin crew members to sell products and services to passengers on board. Students in a DHACCT program may learn about sales and marketing techniques.
- Crisis management: Students in a DHACCT program may learn about crisis management techniques, such as how to handle a hijacking or a medical emergency on board.
Benefits of a Diploma in Air Hostess and Cabin Crew Training
There are many benefits to pursuing a DHACCT, including:
- Increased earning potential: Air hostesses and cabin crew members typically earn a good salary. The median annual wage for flight attendants was $62,930 in May 2021.
- Career advancement: A DHACCT can help students advance their careers in the airline industry. For example,students may be able to move into management positions or become flight instructors.
- Enhanced skills and knowledge: A DHACCT can provide students with the skills and knowledge they need to be successful in the airline industry.Students will learn about aviation safety and security, passenger service and care, emergency procedures, first aid,food and beverage service, and aircraft familiarization.
- Opportunity to travel the world: Air hostesses and cabin crew members have the opportunity to travel all over the world. This can be a great way to learn about different cultures and meet new people.
- Stable job outlook: The job outlook for air hostesses and cabin crew members is expected to grow faster than average over the next decade. This is due to a number of factors, including the increasing number of people traveling by air and the growing global aviation industry.
Demand for Air Hostesses and Cabin Crew Members
The demand for air hostesses and cabin crew members is growing rapidly. This is due to a number of factors, including:
- The increasing number of people traveling by air: The number of people traveling by air is expected to increase by more than 50% over the next 20 years. This will lead to a greater demand for air hostesses and cabin crew members.
- The growing popularity of budget airlines: Budget airlines are becoming increasingly popular, as they offer more affordable travel options. Budget airlines typically employ fewer air hostesses and cabin crew members per flight than traditional airlines. However,the overall demand for air hostesses and cabin crew members is still growing, as more people are choosing to fly with budget airlines.
- The expanding global aviation industry: The global aviation industry is expanding rapidly, as new airlines are being established and existing airlines are expanding their operations. This is creating new opportunities for air hostesses and cabin crew members.
Global universities offering this course:
- Singapore Institute of Technology(SIT) (Singapore)
- Murdoch University (Australia)
- University of Tasmania (Australia)
- American Skill University ( USA)
- James Cook University (Australia)
- Global Institute of Health Science (UK)
- Northern Alberta Institute of Technology (Canada)
Diploma in Air Hostess & Cabin Crew - Syllabus
Semester 1
Module 1: Introduction to the Aviation Industry
Sub-modules:
History of aviation
Types of aircraft
Airline operations
Airport operations
Reference Books:
Aviation Fundamentals - by James E. Winchester
An Introduction to Aviation - by David Learmount
The Science of Flight - by N.D. Vaughan
Journals:
Journal of Aircraft
Aerospace America
Flight International
Related Websites:
International Civil Aviation Organization (ICAO)
Federal Aviation Administration (FAA)
National Aeronautics and Space Administration (NASA)
Useful YouTube Links:
Introduction to the Aviation Industry
Types of Aircraft
Airline Operations
Airport Operations
TED Talks:
The Future of Aviation by Tony Fernandes
The Power of Aviation to Change the World by Bill Gates
The Importance of Aviation for the Future by Kathy Savitrim
Audio Books:
The Jet Age: A History of Air Travel by Stephen Johnson
The Making of the Pilot by Mark Vanhoenacker
The Plane Truth: How Airplanes Work by Ben R. Rich
Module 2: Cabin Crew Duties and Responsibilities
Sub-modules:
Passenger safety
Passenger service
Emergency procedures
Security procedures
Reference Books:
Cabin Crew Training Manual - by International Air Transport Association (IATA)
The Cabin Crew Handbook - by David Allerton
The Flight Attendant Manual - by Federal Aviation Administration (FAA)
Journals:
Journal of Air Transport Management
Airport Management Journal
Tourism Management Journal
Related Websites:
International Air Transport Association (IATA)
Airlines for America (A4A)
Global Business Travel Association (GBTA)
Useful YouTube Links:
Cabin Crew Duties and Responsibilities
Passenger Safety
Passenger Service
Emergency Procedures
Security Procedures
TED Talks:
The Future of Cabin Crew Duties and Responsibilities by David Calhoun
The Power of Cabin Crew to Improve the Passenger Experience by Christine Negroni
The Importance of Cabin Crew for the Future of Aviation by Kathy Savitt
Semester 2
Module 3: Cabin Crew Customer Service
Sub-modules:
Customer service principles and practices
Handling difficult passengers
Dealing with emergencies
Reference Books:
Customer Service in the Aviation Industry - by David Allerton
The Aviation Customer: A Global Perspective - by Michael Kroes
The Customer Service Handbook - by Paul R. Falcone
Journals:
Journal of Air Transport Management
Airport Management Journal
Tourism Management Journal
Related Websites:
International Air Transport Association (IATA)
Airlines for America (A4A)
Global Business Travel Association (GBTA)
Useful YouTube Links:
Cabin Crew Customer Service
Handling Difficult Passengers
Dealing with Emergencies
TED Talks:
The Future of Cabin Crew Customer Service by David Calhoun
The Power of Customer Service to Improve the Passenger Experience by Christine Negroni
The Importance of Customer Service for the Future of Aviation by Kathy Savitt
Module 4: Cabin Crew Safety and Security
Sub-modules:
Aviation safety principles and practices
Aviation security principles and practices
Emergency procedures
Reference Books:
Aviation Safety Management - by David Allerton
Aviation Security Management - by Michael Kroes
The Aviation Safety Handbook - by Federal Aviation Administration (FAA)
Journals:
Journal of Aircraft Maintenance and Engineering
Aircraft Engineering and Aerospace Technology
Aerospace Science and Technology
Related Websites:
International Civil Aviation Organization (ICAO)
Transportation Security Administration (TSA)
Federal Aviation Administration (FAA)
Useful YouTube Links:
Cabin Crew Safety and Security
Aviation Safety Principles and Practices
Aviation Security Principles and Practices
Emergency Procedures
TED Talks:
The Future of Cabin Crew Safety and Security by Tony Fernandes
The Power of Safety and Security to Protect Passengers and Crew by Christine Negroni
The Importance of Safety and Security for the Future of Aviation by Kathy Savitt